BNGRBL Refund and Exchange Policy

At BNGRBL, customer satisfaction is important to us. We want you to feel confident when shopping with our brand. If something is not right with your order, we are here to help with a fair and simple refund and exchange process.

This policy is designed to protect both our customers and our business while keeping the shopping experience smooth and transparent.

Exchange Policy

We accept exchanges for eligible items if:

• The item received is damaged or defective
• The wrong item or size was delivered
• The customer received a product different from the order placed

To request an exchange, customers must contact BNGRBL within 7 days of receiving the order.

Exchange Conditions

To qualify for an exchange:

• The item must be unused and unwashed
• Original tags and packaging must still be attached
• The product must be returned in its original condition
• Proof of purchase or order confirmation is required

Once the returned item is inspected and approved, we will process the exchange as quickly as possible.

Refund Policy

Refunds are only provided under certain conditions, including:

• The item is out of stock after purchase
• A damaged or incorrect item cannot be replaced
• The order is canceled before shipping
• The product received has a major manufacturing defect

Refunds will not be approved for:

• Minor color differences caused by lighting or screen settings
• Incorrect size selection by the customer
• Normal wear, damage caused after use, or improper care
• Requests made after the allowed return period

Refund Process

If your refund request is approved:

• The refund will be processed to the original payment method
• Refund processing times may vary depending on your bank or payment provider
• Shipping charges are usually non-refundable unless the issue was caused by BNGRBL

Customers will be notified once the refund has been successfully processed.

Non-Returnable Items

For hygiene and limited-release reasons, some items may not be eligible for return or exchange unless they arrive damaged or incorrect. This may include:

• Limited edition drops
• Sale or discounted items
• Accessories or special collections

Any non-returnable items will be clearly mentioned on the product page.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact BNGRBL as soon as possible with:

• Your order number
• Clear photos of the product
• A brief explanation of the issue

Our support team will review the issue and work to provide the best possible solution.

Cancellation Policy

Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation requests may no longer be accepted.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The wrong item was sent by BNGRBL
• The item arrived damaged or defective

We recommend using a trackable shipping method for returns, as BNGRBL cannot guarantee responsibility for lost return packages.

Contact Us

If you need help with a refund, exchange, or return request, feel free to contact our support team.

BNGRBL
Customer Support: [admin@bngrbl.in]
Business Hours: [10:00am to 10:00pm]

Final Note

BNGRBL values trust, transparency, and customer satisfaction. Our goal is to provide high-quality streetwear along with reliable customer support and fair policies for every shopper.

Thank you for being part of the BNGRBL community.